What is a customer?

The beginnings of a reference ontology for customer

This paper describes the precisification of the notion of customer developed within the Core Enterprise Ontology (CEO) Project. The paper first benchmarks the current state of the art. It reviews the three main ways in which current applications attempt to specify the type of customer – highlighting their attractions and inadequacies and ranking them in terms of precision. It then outlines a more precise interpretation of customer, indicating why and where this improvement is needed. The interpretation is based upon the mereology of organisations developed within the CEO Project and an analysis by Margaret Gilbert of the nature of agreements.